Returns & Exchanges
At Strawberry Fields, we take pride in the freshness of our artisanal produce and pantry goods. If your order arrives damaged or fails to meet our quality standards, please contact us within 48 hours for a full refund or replacement.
Inspect Your Order
Upon delivery, please immediately inspect all perishable items for freshness and ensure all packaging is intact.
Document Issues
If there is an issue, take clear photos of the damaged product and the shipping label to help us process your claim quickly.
Contact Support
Email our team at [email protected] with your order number and the photos of the affected items.
Receive Resolution
Once approved, we will issue a refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing